World class dedicated support team to maximise uptime

Our dedicated support team provides world support to meet your technical and operational needs.

With dedicated support teams based in New Zealand, Singapore and the United States, PacSim provides both onsite and virtual support programs designed to meet our client’s specific support requirements.

We will develop the appropriate support program to meet your technical and operational requirements, and we will agree key metrics and Service Level Agreements including monitoring, reporting and rectification based on:

  • FTD Uptime
  • Number of faults logged
  • Resolution times and SLAs

We also offer our standard 24/7 Support via an Online Helpdesk and Virtual Private Network (VPN) with Remote Access from our base in Christchurch, New Zealand.

Reliability. Service. Support.

PacSim has built long term relationships with clients around the world and proudly service and support our customer network in the Asia Pacific, Middle East, Europe and the Americas.

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